All of you small business owners know how the IN box can become the bad news machine. Problems, Concerns, and Insults usually get forwarded to me to deal with. So it was such a nice surprise to get a Thank You & Compliment from our customer that had a few things go wrong with his order.
I just want to compliment you on your incredibly brilliant business model. So many aspects of your business have impressed me. I write emails like this only in extreme instances where I really think someone’s business practices are worth noting. Your hassle free invoicing and returns process stands out. To receive the invoice stating the difference and credit card form, coupled with UPS return label…. Wow.
Thank You so much for your stellar business practices.