51 Symmetra Repairs and Rescue 2018-03-24T15:42:06+00:00

Same Day Service

Get the answers your need today

Nationwide

Our techs will call and video chat with you to get your unit properly diagnosed.  Upon arrival we will have what we need.

Inventory on Hand

We stock all Symmetras parts

Largest Inventory

With our FirstLightUPS program you can have Symmetra modules and parts onsite within hours using air cargo to airports.

Service Plans

Prevent Future Failures

Always GreenLightUPS

We offer full maintenance and insurance plans customized to your needs.  We will even re-certify your Symmetra for extended warranties.

SOS Rescue Kits

Do it Yourself Restoration Supply Set

Save-Our-Symmetra

Only GreenLightUPS offers Save-Our-Symmetra kits with all the parts you need to restore a UPS.  Use what you need and send the rest back.

Contact Us

Need Help Immediately? Call 561-523-1925 or Fill out our service request

7 days a Week
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FAULT!

When Symmetra’s failure they give out a error messages that can be confusing.   While some are straight forward, many suggest an underlying cause.  But, don’t worry we can repair all of these errors.

  • Input Freq/Volts outside limits.
  • AC adequate for UPS but not for bypass.
  • Bypass out of range
  • Backfeed Relay Fault
  • A bypass relay fault exists
  • Bypass Voltage is not in range
  • Bypass Frequency out of range
  • UPS in bypass due to internal fault
  • Bypass Frequency out of range
  • UPS in bypass due to internal fault
  • Redundancy has been lost
  • System Failure detected by Surveillance
  • Power Module Fault
  • Battery Module Fault
  • PB Fault #40
  • Fault, Internal Temp exceeded normal limits
  • Fault, Bypass Relay Malfunction.
  • –Failed— Fail!
  • Site Wiring Fault
  • XR Fault Error
  • Bypass contactor stuck in bypass position.
  • The Redundant Intelligence Module (IM) is in control
  • IIC inter-module communications failed
  • Input circuit breaker tripped open

REPAIR STORIES

There are many ways for Symmetras to fail, but GreenLightUPS can restore them all.

We received a call from a Symmetra LX owner that had just bought new batteries for their Symmetra from some online source.  They installed them and the battery fault remained on for several of them.  He thought that something was with wrong with the frame or slots…  So he called us.

We arrived onsite and found that while the batteries were new, the cases were old and had not be properly calibrated.  That made the LX think they were bad.   We installed temporary batteries and took the defective batteries to our shop to calibrate.  The next day we returned with calibrated batteries and a happy unit.  Sure, we could have made him buy fresh trays from us, but at our heart we are a SERVICE COMPANY and he needed our help.  I am sure the next time he will stay with GreenLightUPS.

We received a call from a Symmetra PX owner that had a power outage which exhausted the Symmetra’s runtime.  Once power was restored, the unit came back, but had a Bypass Out of Range.   He called an electrician to no avail, then called the experts at GreenLightUPS.   We arrived onsite and found the electrical system fine.  Next we replaced all his parts with our SOS test modules.  Slowly by process of elimination we found the weak power module and replaced it.   The system was back up and running that night.

We received a call from a Symmetra RM owner that his unit shut down and now nothing will get it back running.  He called us to place a new order for an entire system.  However, once we learned he had a Symmetra we offered him our SAVE OUR SYMMETRA SOS rescue kit.  We shipped the kit of test modules, cards, batteries to the Airport and he picked them up that night.  In the AM, we worked together over WhatsAPP to find the parts he needed and get the system up and running.   While we lost a $5000 new sale, we got a customer for life.

  • Contact Us  ( We are available 7 Days a Week) with your problem

  • On Site Solutions visits are billed as a Preventive Maintenance Package (which includes repair labor, preventive maintenance, and training)

  • Self Support Solutions are billed as a Save-Our-Symmetra (SOS) Rescue Packages including phone support

  • Depot Repair Solutions are billed as Rental/Replace Packages (which includes drop ship of a replacement unit, return shipping and repair evaluation.

SOS KITS!

Order these DIY restoration kits.  Use only what you need and return the rest  Price include express shipping and technical phone support.

Order Now

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This Is A Custom Widget

This Sliding Bar can be switched on or off in theme options, and can take any widget you throw at it or even fill it with your custom HTML Code. Its perfect for grabbing the attention of your viewers. Choose between 1, 2, 3 or 4 columns, set the background color, widget divider color, activate transparency, a top border or fully disable it on desktop and mobile.