RETURN POLICY

Items may be returned (unless specifically noted as final sale, closeout, overstock, and/or non-returnable) within 14 calendar days of receipt for full refund less shipping costs both ways.

Between 15 and 30 calendar days items may be returned for store credit less shipping costs both ways.

After 30 calendar days the batteries have likely aged and cannot be sold as new, so no returns accepted.

In order to begin a return, the customer must email us. The customer will receive an RMA#, packing list, and shipping label. The item must be leave their facility within 5 business days of the RMA. Once the item is received, GreenLightUPS will refund the order within 7 business days. Shortages or missing items will be deducted from the refund.

PRIVACY POLICY

This Privacy Policy governs how GreenLightUPS.com, Inc. collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.GreenLightUPS.com website (“Site“).
Personal identification information
We may collect personally identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and other interactions with our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and location.
Web browser cookies
Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of the Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase.
How we use collected information
GreenLightUPS.com, Inc. collects and uses Users personal information for the following purposes:

• help make the Site easier for you to use by not having to enter information more than once.
• help you quickly find information, products, and services.
• help us create content that is most relevant to you.
• alert you to new information, products, and services that we offer.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others.
Changes to this privacy policy
GreenLightUPS.com, Inc. has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

• GreenLightUPS, Inc.
• http://www.GreenLightUPS.com
• 800 NE 42 Street
• Pompano Beach FL 33064
• (954) 366-3070
• bob@GreenLightUPS.com

WARRANTY INFO

Term – We offer a 15month warranty on all UPS units and batteries unless expressly specified elsewhere. Our warranty policy begins at the delivery date or pickup date.

Initiation – Call or Email GreenLightUPS with a warranty claim request. Within 1 business day our technical team will contact you to review the situation.. The GreenLightUPS warranty requires you to perform basic testing and troubleshooting with our technical team prior to replacement.

Resolution – We exclusively decide whether to a) replace the unit or components, b) have the unit returned to us for repair, or c) refund the purchase price less a pro-rated amount based on the cost of batteries. Installation of units or manufacturer-designated customer serviceable parts is not included.

Warranty Shipping – If GreenLightUPS elects to send a replacement or repair, basic shipping is included in the warranty. Overnight or Liftgate service is available for additional fee. You must pack and ready the unit for return shipping.