Items may be returned (unless
specifically noted as final sale, closeout, overstock, and/or
non-returnable) within 14 calendar days of receipt for full refund less
shipping costs both ways.
Between 15 and 30 calendar days items may be
returned for store credit less shipping costs both ways.
After 30 calendar days the batteries have
likely aged and cannot be sold as new, so no returns accepted.
In order to begin a return, the customer must
email us. The customer will receive an RMA#, packing list, and shipping
label. The item must be leave their facility within 5 business days of
the RMA. Once the item is received, GreenLightUPS will refund the order
within 7 business days. Shortages or missing items will be deducted from
GreenLightUPS.com, Inc. collects, uses, maintains and discloses
information collected from users (each, a “User”) of the
http://www.GreenLightUPS.com website (“Site“).
We may collect personally
identification information from Users in a variety of ways, including,
but not limited to, when Users visit our site, register on the site,
place an order, fill out a form, and other interactions with our Site.
Users may be asked for, as appropriate, name, email address, mailing
address, phone number, credit card information.
Non-personal identification information
We may collect non-personal
identification information about Users whenever they interact with our
Site. Non-personal identification information may include the browser
name, the type of computer and location.
Cookies are small pieces of
information that are stored as text files by your Internet browser on
your computer’s hard drive. Most Internet browsers are initially set to
sites or to remove cookies from your hard drive, but if you do, you will
not be able to access or use portions of the Site. We have to use
cookies to enable you to select products, place them in an online
shopping cart, and to purchase those products. If you do this, we keep a
record of your browsing activity and purchase.
How we use
GreenLightUPS.com, Inc. collects and
uses Users personal information for the following purposes:
make the Site easier for you to use by not having to enter
information more than once.
- help you
quickly find information, products, and services.
- help us
create content that is most relevant to you.
you to new information, products, and services that we offer.
protect your information
We adopt appropriate data collection,
storage and processing practices and security measures to protect
against unauthorized access, alteration, disclosure or destruction of
your personal information, username, password, transaction information
and data stored on our Site.
your personal information
We do not sell, trade, or rent Users
personal identification information to others.
GreenLightUPS.com, Inc. has the
to frequently check this page for any changes to stay informed about how
we are helping to protect the personal information we collect. You
acknowledge and agree that it is your responsibility to review this
Your acceptance of these terms
By using this Site, you signify your
acceptance of this policy and terms of service. If you do not agree to
this policy, please do not use our Site. Your continued use of the Site
following the posting of changes to this policy will be deemed your
acceptance of those changes.
If you have any questions about this
site, please contact us at:
- 800 NE 42
Beach FL 33064
Term – We offer a
15month warranty on all UPS units and batteries unless expressly
specified elsewhere. Our warranty policy begins at the delivery date or
Initiation – Call or
Email GreenLightUPS with a warranty claim request. Within 1 business day
our technical team will contact you to review the situation.. The
GreenLightUPS warranty requires you to perform basic testing and
troubleshooting with our technical team prior to replacement.
Resolution – We
exclusively decide whether to a) replace the unit or components, b) have
the unit returned to us for repair, or c) refund the purchase price less
a pro-rated amount based on the cost of batteries. Installation of units
or manufacturer-designated customer serviceable parts is not included.
Warranty Shipping – If
GreenLightUPS elects to send a replacement or repair, basic shipping is
included in the warranty. Overnight or Liftgate service is available for
additional fee. You must pack and ready the unit for return shipping.