When a UPS fails, the equipment behind it is exposed to the next power event. GreenlightUPS provides troubleshooting and repair for UPS systems that are alarming, running on bypass, or no longer carrying load.
Same-day and next-day service are available nationwide from GreenlightUPS's own technicians, and customers with a service contract get 24/7 emergency response.
What should I do if my UPS fails?
- Keep people safe. If you see smoke, smell burning, or see swollen or leaking batteries, do not touch the unit and follow your site's electrical safety procedure.
- Check the load. Confirm whether connected equipment is still powered, on battery, or on bypass.
- Record the alarm. Note the display message, alarm codes, and LED status, or take a photo.
- Gather details. Make, model, serial number, approximate age, and battery age.
- Call GreenlightUPS at 954-366-3070 (Monday–Friday, 8:00 AM–5:30 PM Eastern). Service-contract customers have 24/7 emergency response.
What UPS problems does GreenlightUPS repair?
- UPS stuck in bypass or unable to transfer to inverter
- Battery faults, "replace battery" alarms, and short runtime
- Overload and output faults
- Fan, power module, or communication failures
- Units that will not power on after an outage
- Network management card and monitoring failures
How does GreenlightUPS repair a UPS?
We choose the fastest safe path back to protected power:
- Remote troubleshooting by phone or video call, which resolves many issues without a site visit
- On-site repair with replacement parts
- Module swaps for modular systems
- Full unit replacement when repair isn't practical
- Ship-in (depot) repair for units you can send to us
Every job is quoted. Whether a trip or assessment fee applies depends on the job.
How fast can GreenlightUPS respond?
GreenlightUPS offers same-day and next-day service nationwide. Our own technicians do the work; we don't hand jobs to third-party partners. Customers with a service contract get 24/7 emergency response, and priority response depending on their contract tier.
Many problems can be diagnosed by phone or video call first, which can get you back to protected power before a technician needs to travel.
Can GreenlightUPS supply a replacement UPS quickly?
GreenlightUPS stocks new and refurbished UPS systems, and availability is shown on each product listing. When a repair is not practical, a replacement unit from inventory may be the fastest way back to protected power. Browse Server UPS and Enterprise UPS, or call us to check stock. Most in-stock items ship within a couple of days, depending on the unit, and expedited shipping is available. Large systems ship by freight, expertly packaged, with liftgate delivery available.
Which brands does GreenlightUPS repair?
All of them. GreenlightUPS repairs every UPS brand, including APC (Schneider Electric), Eaton, Vertiv, Liebert, Tripp Lite, and the other brands listed on our Brands page, and including units not bought from us. Our technicians do a lot of three-phase work, with no size limit.
FAQ
Who do I call for emergency UPS repair?
Call GreenlightUPS at 954-366-3070, Monday–Friday, 8:00 AM–5:30 PM Eastern. Customers with a service contract have 24/7 emergency response.
Is it safe to keep running a UPS that is in alarm?
It depends on the alarm. A UPS on bypass no longer protects the load from outages, and a battery alarm can mean little or no runtime. Record the alarm and call a technician.
Does GreenlightUPS offer 24/7 UPS repair?
Yes, for customers with a GreenlightUPS service contract. Same-day and next-day service are available to all customers nationwide. Call 954-366-3070.
Does GreenlightUPS offer ship-in UPS repair?
Yes. Along with on-site repair, module swaps, and unit replacement, GreenlightUPS offers ship-in (depot) repair.
Should I repair or replace a failed UPS?
Repair is usually worthwhile for larger and modular systems. For small rack or tower units, replacement with a new or refurbished unit is often faster and cheaper. GreenlightUPS can quote both.