GreenlightUPS ships new and refurbished UPS systems, batteries and add-ons from our headquarters in Deerfield Beach, Florida. This page summarizes how shipping and returns work. Our Terms are the governing text. If anything here differs from the Terms, the Terms apply.
Where does GreenlightUPS ship?
We ship across the United States, and also to Canada, South America and the Caribbean. Some products have shipping restrictions, and some products cannot be shipped to international destinations. If you are shipping outside the US, contact us before you order and we will confirm what can ship to you.
Our headquarters is not open to walk-ins or order pickups. Every order ships.
How fast do orders ship?
Most in-stock items ship within a couple of days, depending on the unit.
When you place an order, we estimate shipping and delivery dates based on the availability of your items and the shipping option you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Need it sooner? Expedited service is available. Call us at 954-366-3070 to discuss options.
How are large UPS systems shipped?
We ship freight constantly. Large UPS systems, battery cabinets and modules are expertly packaged and handled for the trip.
- Freight shipping for large and heavy equipment
- Liftgate delivery is available for sites without a loading dock
- Expedited service is available for urgent orders
Every unit we ship, whether New, new open box or Refurbished, gets brand-new batteries, and everything is checked before it ships.
How is shipping cost calculated?
Shipping rates for many items we sell are weight-based. The weight of any such item is shown on its product page. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound.
What is the GreenlightUPS return policy?
- You may return most new, unopened items within 30 days of delivery for a refund.
- Returns of opened or refurbished items may be accepted at our discretion and may receive a partial refund.
- Contact us before shipping anything back so we can confirm eligibility.
- A 20% restocking fee applies to accepted returns, except when the return is due to our error (incorrect, defective, or damaged in shipment attributable to us). Restocking fees are deducted from your refund.
Because opened and refurbished returns are at our discretion, confirm voltage, plug type and fit before you order. Our team can help at 954-366-3070.
Who pays for return shipping?
Unless the return is due to our error (incorrect item, defective item, or damaged in shipment attributable to us), you are responsible for return shipping costs. If the return is a result of our error, we will provide a prepaid return label or reimburse reasonable return shipping.
How do I start a return?
- Contact us with your order number and product details.
- We will reply with return instructions.
- Do not ship a return without those instructions.
When will I get my refund?
You should expect your refund within four weeks of giving your package to the return shipper, and in many cases it arrives sooner. That window covers:
- Transit to us: about 5–10 business days
- Our processing: about 3–5 business days
- Your bank's processing of the refund: about 5–10 business days
What if my order arrives damaged?
Contact us with your order number before you ship anything back. Items damaged in shipment where the damage is attributable to us count as our error: no restocking fee applies, and we will provide a prepaid return label or reimburse reasonable return shipping.
What if a unit has a problem after the return window?
That is covered by warranty, not returns. New and Refurbished UPS systems carry a 1-year GreenlightUPS warranty, and new AEC units carry AEC's manufacturer warranty. See Warranty & Refurbishment for the full coverage, including batteries.
How do I reach GreenlightUPS?
- Phone: 954-366-3070
- Email: sales@greenlightups.com
- Contact form: https://greenlightups.com/contact/
- Hours: Monday–Friday, 8:00 AM–5:30 PM Eastern; closed weekends
FAQ
Does GreenlightUPS ship outside the United States?
Yes. GreenlightUPS ships to Canada, South America and the Caribbean, as well as across the US. Some products have shipping restrictions, and some cannot be shipped internationally.
How quickly will my UPS ship?
Most in-stock items ship within a couple of days, depending on the unit. Expedited service is available.
Is liftgate delivery available?
Yes. Liftgate delivery is available for freight shipments, which helps at sites without a loading dock.
Can I pick up my order in Deerfield Beach?
No. GreenlightUPS does not offer walk-ins or order pickups. Every order ships.
Can I return a refurbished UPS?
Returns of opened or refurbished items may be accepted at GreenlightUPS's discretion and may receive a partial refund. A 20% restocking fee applies unless the return is due to GreenlightUPS's error. Contact us before shipping anything back.
How long does a refund take?
Expect your refund within four weeks of giving your package to the return shipper, and often sooner.